Cookies are small files that websites place on your computer, mobile phone, tablet or other device. They remember that you have visited the website before. They make it easier for you to maintain your preferences and they enable certain features of the website to work, such as the shopping basket. They may also tailor the information or adverts you see on the site.
This is important to us because we want to make sure our website is as user friendly as possible, ensuring you have a good experience when browsing or purchasing on our website.
Session cookies: these are stored while you’re browsing. They are deleted from your device automatically when you close your browser.
Persistent cookies: these are saved on your computer so they don’t get deleted when you close your browser. We use persistent cookies when we need to remember who you are from one visit to the next, for example to remember your preferences.
If you want to, you can block or disable the cookies in your browser and you can delete all cookies that are stored on your computer. You can do this as often you want to. To find out how to do this for your particular browser you can go to "help" on your browser's menu or you can visit http://www.allaboutcookies.org/
You need to be aware that should you choose to disable cookies from your browser it may prevent you from taking full advantage of this website and some or all of the areas of the website may fail to work for you.
Below are more details of the cookies used on this website. The arrow on the right indicates how intrusive the cookies are (from least intrusive to most intrusive).
Analytics: we use Google Analytics , Hotjar , Monetate inc. , SnapEngage and Microsoft Bing to assess how visitors use the website, to understand how visitors arrived at the site (e.g. using keyword searches), to monitor how long visitors remain on the website and when they return, and to control website traffic at busy times. These cookies use anonymous information only.
Security cookies: these cookies help prevent attacks on the website including attempts to steal the information a visitor enters on website forms. They also help identify fraudulent activity.
Preferences: if you select a favourite branch or location or indicate other preferences, a cookie will remember that information.
Performance monitoring: these cookies record a visitor’s progress through a browsing session for problem solving and to identify an errors in the use of the site that the visitor may experience. They also link a visitor’s actions with website usage and performance. Some cookies identify the visitor’s IP address, browser and device type.
Advertising/Marketing: we use Google DoubleClick and Microsoft Bing to monitor how visitors to the website respond to adverts and to ensure that adverts are targeted to the visitor’s preferences, both on this website and on other websites. Cookies from Increasingly enable related items to be shown when visitors search for products. Cookies from Redeye ensure marketing communications are relevant and monitor how customers respond to emails. They are also used to send email reminders about items left in the shopping basket.
Social Media: cookies track the products viewed by a visitor to the website and may serve similar adverts on when the user visits their Facebook page. Other cookies enable visitors to share or like items on our website using social media buttons.
Download a PDF copy of our Cookies Policy.