If you refuse to accept these Terms, you will not be able to order any Goods from our Site.
You should print a copy of these Terms or save them to your computer for future reference.
We may amend these Terms from time to time and therefore, every time you wish to order Goods, please check the Terms to ensure you understand the terms which will apply at that time.
These Terms, and any Contract between us, are only in the English language and any Contract formed between us shall be governed by and construed in accordance with English law and shall be subject to the exclusive jurisdiction of the English courts.
To contact us, please see our Contact Us page.
The images of the Goods on our site are for illustrative purposes only. Although we have made every effort to display them accurately, we cannot guarantee that your computer will display the Goods accurately and therefore, your Goods may vary slightly from the images on the Site. Also, the packaging of the Goods may vary from that shown on the images on our Site.
All Goods shown on our Site are subject to availability. We will inform you by e-mail as soon as possible if the Goods you have ordered are not available and we will not, therefore, process your order if made.
If you are a consumer, you may only purchase Goods from our Site if you are at least 18 years old.
If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you use our Site to purchase Goods.
Our Site allows you to select Goods, place them in your basket and pay for them at the checkout.
Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.
After you place an order, you will receive an e-mail from us acknowledging that we have received your order (Order Acknowledgment). However, please note that this does not mean that your order has been accepted. Our acceptance of your order will take place when we send you an e-mail that contains an invoice for the Goods (Invoice) and the Contract between us will only be formed when we send you this Invoice.
If we are unable to supply you with Goods, for example, because the Goods are not in stock or no longer available or because of an error/mistake in the price of the Goods on our Site we will inform you of this by e-mail and we will not process your order. If you have already paid for the Goods, we will refund you the full amount as soon as possible.
If you are a consumer under a “distance contract”, you have a legal right to cancel the Contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 14 working days after the date the Goods are delivered. This means that during this period if you change your mind or for any other reason you decide you do not want to keep the Goods, you can notify us of your decision to cancel the Contract and receive a refund. However, this cancellation right does not apply to made-to-measure or custom-made Goods.
To cancel a Contract, please contact our Customer Services telephone line or e-mail us at firstname.lastname@example.org. You may wish to keep a copy of your cancellation notification for your own records. If you send us your cancellation notice by e-mail, then your cancellation is effective from the date you sent us the e-mail. If you call us to notify us of your cancellation, then your cancellation is effective from the date you telephone us.
You will receive a full refund of the price you paid for the Goods and standard delivery charges. We will process the refund due to you as soon as possible and, in any case, within 30 calendar days of the day on which you gave us notice of cancellation.
We will provide you with a refund on the credit card or debit card used by you to pay for the Goods.
If the Goods were delivered to you, you must return the Goods to us within 14 days of the cancellation of your order or request us to collect the Goods, at your cost (unless the Goods are faulty or not as described). If the Goods are returned to us they must be in a saleable condition and we are permitted to reduce the refund to reflect any reduction in value of the Goods which are due to the manner in which you have handled them.
As a consumer, you may have additional legal rights in relation to Goods that are faulty or not as described. These legal rights are not affected by this refunds/returns policy. Further advice about your legal rights are available from your local Citizens' Advice Bureau or Trading Standards office.
We will deliver your Goods in accordance with the availability shown on the Site unless there is an Event Outside Our Control (please see below). For Goods shown as in-stock and ordered before the cut-off time shown, they will be despatched the same day. For goods not in stock and shown as available in a number of working days they will usually be despatched within that period. If for whatever reason we cannot source items which are not in stock then we will advise you of this by email as soon as possible.
Delivery will be completed when we deliver the Goods to the address you have given to us.
The Goods will be your responsibility from the completion of delivery. You own the Goods once we have received payment in full, including all applicable delivery charges. Unfortunately, we do not deliver to addresses outside the UK. If you are based outside of the UK, you should make your own arrangements to have the order delivered to a UK address, collected from the UK or arrange for delivery to be made outside of the UK.
The prices of the Goods will be as quoted on our Site from time to time. We use our best efforts to ensure that the prices of Goods are correct at the time when the relevant information was entered onto the system. However, please see Mistakes in Prices section below for what happens in this event we discover an error in the price of the Goods.
Prices for our Goods may change from time to time, but changes will not affect any order which we have already confirmed to you.
The price of a Goods includes VAT (where applicable) at the applicable current rate chargeable in the UK. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Goods in full before the change in VAT takes effect.
The price of Goods does not include delivery charges. Our delivery charges are as quoted on our Site from time to time. To check relevant delivery charges, please refer to the delivery charges section of the Site.
Our Site contains a large number of Goods. It is always possible that, despite our best efforts, some of the Goods on our site may be incorrectly priced. If we discover an error in the price of the Goods you have ordered we will inform you to inform you of this error and we will give you the option of continuing to purchase the Goods at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. Please note that if a pricing error occurs (which is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing), we do not have to provide the Goods to you at the incorrect (lower) price.
You can only pay for Goods using a debit card or credit card. The list of cards that are accepted is clearly shown as part of the checkout process on the site.
Payment for the Goods and all applicable delivery charges is taken in advance.
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control.
An Event Outside Our Control means any act or event beyond our reasonable control(including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks [or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport).
If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:
(a) we will contact you as soon as reasonably possible to notify you; and
(b) our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Goods to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.
Only use a Gas Safe registered engineer to fit, fix or service any Goods purchased (where relevant) or gas appliances you own. You can check if an engineer is registered here www.gassaferegister.co.uk
Always check your engineer’s Gas Safe Register ID card.
Get your gas appliances regularly serviced and safety checked every year.
The poisonous gas carbon monoxide cannot be seen or smelt. Fit a carbon monoxide alarm to alert you if there is carbon monoxide in your home.
Click here to download a PDF copy