I have a part number - the easiest way is to use our search box at the top of our website I don't have a part number - If you know the boiler make and model, you can use our appliance selector found on our homepage. Simply select the boiler manufaturer, range and model and we will list all the parts we have for that boiler. I still can't find the part I need - If you are having trouble finding a product, give us a call on 0330 123 3707 we are open 7 Days a week and our staff are always happy to help. Alternatively you can use our Live Web Chat, which you can find on the bottom right of the window.
If you have a promo code you can use this on the checkout/basket page. Simply type the code in and click apply. Be sure to always check the 'Terms and Conditions' on your promo code to ensure it is valid for your order.
We offer a range of delivery options to suit you; we can get parts delivered to you as early as 10:30am next working day on over 20,000 products if ordered before 7:30pm Monday - Thursday. We also offer a Saturday delivery service at an additional charge if ordered before 7:30pm on Fridays. You can find all our delivery services in our Delivery section of the website.
If you haven't received your order or would like to track its progress please call us on 0330 123 3707 and a member of our customer service team will be happy to help. If your order is being delivered by DPD you will receive a text message with a 1 hour delivery slot.
If your order is processed before the delivery cut off the day before the bank holiday, your goods will be delivered the next working day. Any orders placed after the cut off or on the bank holiday will be processed on the next working day, for delivery the following working day.
Yes, you can call us on 0330 123 3707 or use our Live Web Chat. Our contact centre is open 7 days a week, our friendly team are always happy to help. Find our Contact Centre opening hours in our Contact Us section.
Yes, we have one trade counter based at our warehouse in Chorley. If you wish to buy directly from our Trade counter please call through to confirm a price first as our trade counter operates seperately to our website so prices may vary in store. For trade prices please call 01772 425380