Promotional Terms & Conditions

We know that fixing a broken boiler or heating appliance isn't something most people budget for.

Plus, with the ongoing cost of living crisis and high prices, we know that wallets are being squeezed now more than ever too.

Which is why, at Direct Heating Spares, we want to give something back to our customers...

To celebrate the Christmas period, spend £100 or more online with us and we'll give you £10 back in the form of a gift card of your choice!

How to claim your gift card

Please read the full terms of this promotion below before proceeding.

Then, click this button to be taken to our dedicated claims page:

Submit Claim

You can expect to receive your gift card within 3–4 working days from your claim being submitted (and your order being fulfilled).

Full terms

  1. The total of your order – including products, delivery charges, and taxes, but less any discounts – must be £100 or greater to be eligible.
  2. Your order must have been placed online via this website, and paid for by debit/credit card or PayPal, not by credit account.
  3. Fill in the dedicated claim form (above) to submit your claim to us. You must complete this form; the process of receiving a gift card via this promotion is not automatic.
  4. Only claims received via this form (and properly completed) will be considered valid. We will not accept any other methods of application.
  5. The details you submit must match the billing or delivery address on your original order with us.
  6. The choice of gift card is up to you, but we must be available to purchase it through our chosen provider (Prezzee UK Ltd), and you must be able to receive it electronically via email. Gift cards cannot be changed once selected, so please be clear when stating your desired gift card on the claim form.
  7. Gift cards will only be sent to you electronically by email (as an "e-gift card"). We will not issue physical gift cards as alternatives. Please check that your email address and phone number are correct, to ensure no problems arise receiving your gift card and so we can contact you if needed.
  8. Only one (1) gift card with a fixed value of £10 can be claimed for each qualifying transaction. Should you have multiple qualifying transactions, you must submit a separate claim for each.
  9. Claims are only valid on qualifying purchases between 6 December 2024 – 31 December 2024 (inclusive).
  10. Claims must be received on or before 15 January 2025. Late claims will not be processed.
  11. If you successfully claim a gift card and then return your order (whole or in part) for a refund, without also relinquishing the gift card, we reserve the right to deduct the original value of the gift card from the refunded amount due (unless the products are faulty or the remaining value of your order is still £100 or greater).
  12. Gift cards are not transferable, exchangeable, or redeemable for cash.
  13. We will not be liable to replace or refund any lost, stolen, expired, or unspent gift cards. We will also not be liable if you submit incorrect details, so please ensure everything is accurate.
  14. We reserve the right to amend, extend, shorten, or cancel this promotion at any time without notice.
  15. This promotion is discretionary, so there is no automatic right for you to claim a gift card if we deem you to be ineligible for any reason. Similarly, you do not have to claim a gift card if you do not want to, but an alternative reward will not be made available.
  16. This promotion is being run and managed solely by us (Direct Heating Spares Ltd, part of Highbourne Group Ltd). Our decisions on the handling of this promotion shall be final.
  17. By submitting a claim, you consent to your details being shared with our chosen provider (Prezzee UK Ltd) to facilitate the purchase and sending of your gift card. Your details (including email address) will be used solely to fulfil your gift card claim. You will NOT receive any marketing by submitting your claim. Information received may be stored electronically by us or our service providers, but only in line with this promotion.

Need help?

Don't hesitate to contact us here if you have any questions or queries.